Unless otherwise noted on the product page or communicated via email, bags generally ship within three days of order placement. If you have special considerations, please email info@hozencollection.com.

We gladly accept returns of merchandise that is unworn and in its original, sellable condition with all attached tags and packaging. HOZEN has the right to refuse returns that do not meet these requirements. Please email info@hozencollection.com to initiate a return. You will be asked to return all parcels by registered mail to the address provided within 7 working days from receipt. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. HOZEN is not financially responsible for shipping charges on returns. Be sure to obtain a tracking number as HOZEN is not responsible for lost or undelivered returns while in transit to our facilities. Sale and Custom items are FINAL SALE and cannot be returned or exchanged. Unless otherwise specified, the refund amount includes only the cost of the product(s) and applicable taxes. Shipping charges are non-refundable, unless you received the wrong order or products were damaged in transit.