Please email info@hozencollection.com to cancel a newly placed order. Once your request has been received and approved, we will email you an order cancellation confirmation. If your order has shipped by the time the cancellation request is received on our end, please initiate a return via email when you receive the package.

We want you to be completely satisfied with your purchase. All exchange requests must be made within 7 days of receiving your order. All items must be in new and unused condition. Please email us via info@hozencollection.com for your exchange request.

Please be sure to check your spam or junk folders in your inbox. Alternatively, you may have entered an incorrect email address with your order.

Currently, we only accept payment via Shopify Payments and Afterpay North America.

All transactions on Shopify (including our store) strictly follow Level 1 PCI DSS compliance which is the most secure payment processing available. You can learn more about Shopify PCI compliant in this article.

Once your order is received, we will promptly process and ship out within three business days, unless otherwise notified. Courier tracking will be provided to you via email.

This issue may happen because the payment for the order was rejected initially (due to insufficient funds or an error with your banking's system), and it became a pending charge on your bank statement. Your funds should bounce back to the account within a few business days. If the refund isn't reflected in your account within this time frame, please email us via info@hozencollection.com so we may look into and resolve the issue.

Your credit card may be declined for many reasons, including atypical activity, incorrectly entered information, or because you've reached your credit limit.

First-time online customers who sign up for our mailing list are offered $20 off their order of $100+. You can find the email subscribe form at the bottom of the homepage or right-hand side bar.

If a current promotion code is not posted to the website, please check your email for the exclusive offer.

Make sure your code hasn't expired and was entered correctly. If you believe there are issues with your code, please contact us via info@hozencollection.com.

In general, our promotions are one per transaction.

No worries! Provide us with your order number and we will apply the code to applicable transactions. Please contact us via info@hozencollection.com.

Yes. We currently offer $50 flat rate, live rates, and expedited shipping options.

Not at this time. Our goal is to minimize the wasteful use of excess packaging and paper.

Generally within three business days of your order being received, unless otherwise notified.

The tracking number will be emailed to you by both Shopify and our courier Sendle.

Please reach out to info@hozencollection.com with any special requests.

We are happy to offer free domestic standard shipping.  International and expedited rates are calculated at checkout for your consideration.

Up to three business days of your order receipt unless otherwise notified.

You can change your shipping address after you place an order as long as the item has not shipped.  Feel free to contact us via info@hozencollection.com for more information.

You can change your shipping address after you place an order as long as the item has not shipped.  Feel free to contact us via info@hozencollection.com for more information.

You can change your shipping address after you place an order as long as the item has not shipped.  Feel free to contact us via info@hozencollection.com for more information.

For domestic orders that elect free standard shipping, we ship with Sendle, the carbon-neutral courier. Expedited domestic orders are often shipped via UPS and international shipped DHL.

We gladly accept returns of merchandise that is unworn and in its original, sellable condition with all attached tags and packaging. HOZEN has the right to refuse returns that do not meet these requirements. Please email info@hozencollection.com to initiate a return. You will be asked to return all parcels by registered mail to the address provided within 7 working days from receipt. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. HOZEN is not financially responsible for shipping charges on returns. Be sure to obtain a tracking number as HOZEN is not responsible for lost or undelivered returns while in transit to our facilities. Sale and Custom items are FINAL SALE and cannot be returned or exchanged. Unless otherwise specified, the refund amount includes only the cost of the product(s) and applicable taxes. Shipping charges are non-refundable, unless you received the wrong order or products were damaged in transit.

If you receive a damaged item please contact us promptly for a replacement via info@hozencollection.com.

We apologize for any inconvenience this may have caused. Please email info@hozencollection.com to resolve this issue.

Per the Shopify policy, it can take up to 10 days to see the refund credited to your form of payment.

There are a few reasons orders are returned to sender and most often it is due to an undeliverable address. Other instances include the package being unclaimed or refused/returned by the recipient. Please email info@hozencollection.com to follow up.

Not at this time.

All Sale items are FINAL SALE as posted on the website.

We gladly accept returns of merchandise that is unworn and in its original, sellable condition with all attached tags and packaging. HOZEN has the right to refuse returns that do not meet these requirements. Please email info@hozencollection.com to initiate a return. You will be asked to return all parcels by registered mail to the address provided within 7 working days from receipt. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. HOZEN is not financially responsible for shipping charges on returns. Be sure to obtain a tracking number as HOZEN is not responsible for lost or undelivered returns while in transit to our facilities. Sale and Custom items are FINAL SALE and cannot be returned or exchanged. Unless otherwise specified, the refund amount includes only the cost of the product(s) and applicable taxes. Shipping charges are non-refundable, unless you received the wrong order or products were damaged in transit.

It may take up to 10 business days for Shopify to credit back to your account.  If you do not receive your refund within this time window, please contact us via info@hozencollection.com.

Our gift card allows friends and family the opportunity to make their own selection of HOZEN products.  The value never expires.  Delivered to you by email - no physical gift card will be issued.

Our gift cards are searchable on the website. Please select a denomination, add to cart, and check out. An electronic gift card will be emailed to the email address provided. No physical gift cards will be issued.

Never.

We are an online-only operation; however, we have partnered with a number of boutiques and retail stores that carry a selection of our products. Please refer to the Stockist page for locations.

Please email us at info@hozencollection.com or call 917.331.9784.

Please locate Your Account at the bottom of the homepage. From here you will be prompted to create an account.

A Forgot Your Password link will be present on the login page.

It is not necessary to create an account; however, this will allow you a personalized profile, access to exclusive offers, and close customer support.

We are proud to offer eco-friendly and vegan accessories that are ethically made in small batches at a fair wage factory in Los Angeles. We operate a carbon neutral website and with carbon neutral shipping.  Additionally we donate 10% of our profits to Mercy For Animals. By merging consumerism with good conscience, our goal is to offer you products that look as good as they feel to wear.

On our website or refer to the Stockist page.

All our products are made with innovative eco-friendly and vegan materials. We utilize assorted leather alternatives that are animal-free and made with upcycled or biodegradable mediums.  Other items such as our zippers, thread, labels, and tags are made from recycled substances.

We currently manufacture in the Boyle Heights neighborhood of Los Angeles.

All new products in the market have a carbon footprint but our goal through using low impact materials and paying for carbon offsets of shipping our raw materials and final products, as well as for operating our website, is to lessen the effects. Over time as new and more sustainable materials are available, we hope to continue to shrink any negative impact on the planet.

HOZEN products with defects in materials or craftsmanship may be repaired by us at no cost to you.  Damage from regular wear and tear may be repaired by us for a fee.  Please email info@hozencollection.com.

We are proud to offer recycling of your well-loved HOZEN merch (we do so in Texas). Once your item is on its last leg, email info@hozencollection.com to initiate the process. As a thank you for being so conscientious, we're happy to offer you 20% off a future order.